Vision:
To become widely respected
as one of the best place to buy pre-owned vehicles
anywhere.
Mission Statement:
Personal Touch Auto Ltd.. will provide a progressive, trustworthy and quality
automotive retail and service that will be at the
forefront in the industry. We will procure clean,
high-demand used cars and trucks that will require
minimum reconditioning and that will provide many years
of trouble-free enjoyment for our customers. On
selected premium vehicles, Personal Touch Auto Ltd.. will give a five-day money-back
guarantee and a thirty-day return for a trade-up
policy*. Our follow-up system is aimed at improving
and maintaining a superior customer satisfaction.
*Available only for selected premium vehicles; visit
store for details.
Company Motto:
"CUSTOMER
SATISFACTION IS RULE NO. 1"
A Distinctive Kind Of Used Car
Dealership:
At Personal Touch Auto Ltd.. we know that a satisfied
customer is a customer that works for us, therefore, we
go a little further in ensuring that you receive the best
service possible. Whether you're buying a car or having
your vehicle serviced, we ensure that you are treated
fairly and that you receive the best return for your
hard-earned money.
Our pre-owned vehicles are meticulously inspected from
bumper-to-bumper. We provide each customer with this
inspection report. You, therefore, know exactly what was
done to recondition the vehicle that you are buying or
leasing. At Personal Touch Auto Ltd.., CUSTOMER SATISFACTION is
RULE No. ONE! How do we achieve this?
1. The Way We Do Things:
Unlike most Used Car dealerships, we "Recondition"
the vehicles. This is very different than just the MTO,
"Motor Vehicle Safety Standards Inspection".
Things like to ensure that the power trunk release
operates, that the 12 volt receptacles work, that the
courtesy make-up mirror lights turn-on, that the cup
holders operate properly and so on. * Just because it's a
pre-owned vehicle, we ensure that it is not a second
class auto. We realize that for most people, buying a
car, next to purchasing a home, is their second major
lifetime investment. Unlike most other Used Car Lots, at
Personal Touch Auto, you are NOT left without
direct service support after the sale. You can return to Personal Touch
Auto Ltd.. to have your vehicle serviced professionally and to
have us look after your major investment.
2. Financing Through Us:
Unlike the typical Used Car lot, at Personal Touch Auto we are unique since we have a full-time
professional Finance and Insurance (F&I)
Manager to ensure you obtain the financial
package that best suits your individual situation.
We have arrangements with many Financial Institutions,
Life Insurance Companies and continent-wide Vehicle
Warranty providers to give you the best selection to
choose from. We are UNIQUE because we provide
things like:
- on-the-spot financing
approval for everyone*
- financing for those with
no credit or poor credit
- re-establishing credit
for everyone including bankruptcies
- less than one hour turn
around time for credit approvals
- arranging vehicle
financing where other institutions have failed*
- fully explaining to you
the various financing options
* Visit
store for details
Things like we shop the best rates for you.
You choose the rate and monthly payment that suits your
budget. All arrangements are made right here; no
appointments necessary; no appointments with downtown
bank managers; no waiting, no hassles! All performed in
confidence, in the privacy of our offices! UNLIKE THE TYPICAL USED CAR LOT!
3. Having Your Vehicle Serviced:
We go a little further. Things like
introducing you to the technician that will be servicing
your vehicle; guaranteeing our repairs, showing the customer the parts
that were replaced; with every oil change checking your tires, brakes, lights, signals, windshield
wipers, steering and other essential items for a safe road trip at no
extra cost. With selected services, we
even go a little further. We wash the outside, vacuum the
interior and clean the windows. We do customer follow-up
to ensure you have received the quality of service that
you are entitled to.
4. Customer Satisfaction is Rule No.
1:
The owners are very serious about this rule. Customer
follow-up is very high on PTA's
list of priorities. The owners personally review every
report received from customers. We
are a Distinctive Used Car dealership!
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